Return & Refund Policy

1. Reservations & Deposits

A reservation is confirmed only after the deposit has been received. Full payment must be received before pickup or shipping. Failure to complete payment within the agreed window may result in cancellation and forfeiture of the deposit.

2. Health Guarantee

Every puppy is examined by a licensed veterinarian before going home. If your puppy is diagnosed with a pre-existing health condition within 7 days of pickup, you may return the puppy for a full refund of the purchase price, or request a replacement puppy of equal value (subject to availability).

3. Conditions for Return

• The puppy must be returned in the same condition as delivered.
• A written diagnosis from a licensed veterinarian must be provided.
• The buyer is responsible for all return transport costs.
• The original health record and contract must accompany the return.

4. What Is Not Covered

• Change of mind after purchase.
• Allergies or family circumstances.
• Housing or landlord restrictions.
• Accidental injury after pickup.
• Illness caused by improper care or neglect after delivery.

5. Refund Process

Approved refunds are processed within 14 business days using the original payment method. Delivery fees are non‑refundable.

6. How to Start a Return

To begin a return or refund request, please contact us at supportpurepawspuppies@gmail.com with your reservation number and the veterinarian's report. We will respond within 48 hours.

7. Additional Terms

All reservations require a non-refundable deposit. If your puppy is found by a licensed veterinarian to have a pre-existing health condition within 7 days of pickup, you may return the puppy for a full refund of the purchase price (excluding delivery fees). The buyer is responsible for return transport. No refunds are issued for change of mind, allergies, or housing restrictions.